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Gold Server Server crash made me lose an item

dudubis

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Jan 6, 2019
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Hey guys i dont know if this is the right place but i had just received the deep sea tooth from the quest and i needed it but the servers went down and when i redeemed the item again i got the deep sea scale, is there anything i can do about it? Or do i just grind out until i get the tooth?
 

Shinohara

Coordinator
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Nov 12, 2018
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Hey guys i dont know if this is the right place but i had just received the deep sea tooth from the quest and i needed it but the servers went down and when i redeemed the item again i got the deep sea scale, is there anything i can do about it? Or do i just grind out until i get the tooth?
Hi @dudubis

I'm sorry for the inconvenience.
Unfortunately we are unable to refund you the item as we cannot verify if such an item really existed as such information is not contained in our database because the rollback loaded a older version of the save-data exactly because the crash blocked it to save the most recent one.
As we cannot verify that, if we would refund you giving you a new deep sea tooth it would be unfair to all the other users that experienced and accepted a loss of their progress due to crashing, regardless of on our end or theirs, if we would refund you and not them.
Please, take your time to read the following:
Lost by crash issues (Including disconnections and rollbacks)
Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.
If you are interested in finding a deep sea tooth, here below, quoting our ITEM GUIDE, there are all the places where you can obtain one:
Code:
Deep Sea Tooth
Location:
- Rocksmash Spots at Love Island.
- A NPC reward at Slateport Museum after you have done the Abandoned Ship Quest.
- May be held by some wild Pokémon:

#Pokemon  Map        Area                   Daytime  Rarity  MS  Level
Clamperl  Route 221  Surf/Fish (Super Rod)  M/D/N    Tier 6  No  28-32
Clamperl  Route 40   Fish (Good Rod)        N        Tier 5  No  15-21
I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed.
Nevertheless, our developers are totally reworking the server python and there will be an update soon where python will be completely reimplemented in PRO and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them.

I'm sorry to disappoint you but I hope you can understand.Please, let me know if you have any further questions.
Have a wonderful day !
 
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