NPC bug in my story sinnoh

[Beldum]

Dear staff, I have experienced a bug when I do sinnoh stories. precisely when fighting cyrus in a cave in the city of Celestic. cyrus does not appear in the cave.

previously I had fought galactic grunt in front of the cave entrance. but because at that time I did not have the old charm given by Cynthia, Cynthia's grandmother did not appear.

Now I have an old charm, but the galactic grunt outside the cave is gone because I have defeated it before, so Cynthia's grandma doesn't show up. and cyrus too. I have tried to ignore it and continue the story to hearthome. but i can't. please help me in overcoming this problem. thanks. hereby i attached screenshot of old charm and cynthia's grandma that is missing.

[Contrary]

Dear staff, I have experienced a bug when I do sinnoh stories. precisely when fighting cyrus in a cave in the city of Celestic. cyrus does not appear in the cave.

previously I had fought galactic grunt in front of the cave entrance. but because at that time I did not have the old charm given by Cynthia, Cynthia's grandmother did not appear.

Now I have an old charm, but the galactic grunt outside the cave is gone because I have defeated it before, so Cynthia's grandma doesn't show up. and cyrus too. I have tried to ignore it and continue the story to hearthome. but i can't. please help me in overcoming this problem. thanks. hereby i attached screenshot of old charm and cynthia's grandma that is missing.

Hello @Beldum,

 

I am sorry for the caused inconvenience.

 

I have spoken with a member of the content team and it seems that they have fixed the issue. The grandma should be there now.

 

Hope this solves your issue, let me know.

Have a good day!

 

Kind regards, Contrary