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Halloween event rewards bug


Kiopzx

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Last Friday I defeated Mayor George, and then I went to his house in Murky Town to claim my rewards ( I was going to choose houndoom mount) but I was kicked from the server and when I talked to Mayor George next day he didn't give my rewards nor appears in my backpack. What should I do to claim the reward? 

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On 10/29/2020 at 1:50 AM, kiopzx said:

Last Friday I defeated Mayor George, and then I went to his house in Murky Town to claim my rewards ( I was going to choose houndoom mount) but I was kicked from the server and when I talked to Mayor George next day he didn't give my rewards nor appears in my backpack. What should I do to claim the reward? 

Hello @kiopzx,
 

I'm sorry for the inconvenience and the delay.
I moved this topic to the correct subforum.
I've informed the corresponding staff team to look into your issue and it should be fixed very soon.

In the meantime, please be patient.

I'll let you know as soon as I get an answer.

Kind regards,
Exotyc

Edited by Exotyc

20210327_164619.gif.f1ca1cea8a9d78e45a12587c95d40570.gif

 

 【 General Support ✘ Bug Resolution CenterComplaints Area ✘ Report Center 】

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

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5 hours ago, kiopzx said:

Thanks for your help already claimed it and now I'm enjoying my reward ❤️ 

I'm glad to see your issue has been solved.
I will lock this thread now.
If you have any further questions, feel free to ask again.

Have a nice day!

20210327_164619.gif.f1ca1cea8a9d78e45a12587c95d40570.gif

 

 【 General Support ✘ Bug Resolution CenterComplaints Area ✘ Report Center 】

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

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