Soapflow Posted October 6, 2021 Share Posted October 6, 2021 I tend to go from my PC to my phone and use VPN's so I have no doubt it caused this issue. My phone when logging into my account puts me in the middle of the water near the Sevii islands on the map but black all around me.. My pc version has no issue and loads where I logged off at last from it. My mobile character gets updated with my pokemon and items but not my location. Link to comment Share on other sites More sharing options...
Exotyc Posted October 9, 2021 Share Posted October 9, 2021 On 10/6/2021 at 3:39 AM, SoapFlow said: I tend to go from my PC to my phone and use VPN's so I have no doubt it caused this issue. My phone when logging into my account puts me in the middle of the water near the Sevii islands on the map but black all around me.. My pc version has no issue and loads where I logged off at last from it. My mobile character gets updated with my pokemon and items but not my location. Hi there! Could you please a video of the issue? Kind regards 【 General Support ✘ Bug Resolution Center ✘ Complaints Area ✘ Report Center 】 Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Link to comment Share on other sites More sharing options...
Soapflow Posted October 10, 2021 Author Share Posted October 10, 2021 (edited) 12 hours ago, Exotyc said: Hi there! Could you please a video of the issue? Kind regards not a video but I cant move from here. it shows the directional circle when I touch the screen. This is also a screen shot of my partner who plays only on mobile but she was playing when I was playing on the same WIFI and we both got kicked offline at the same time and now she is like this. This is the same issue I had and posted here about. after I uninstalled the mobile game, it fixed on my account. But I uninstalled and reinstalled on her phone and there is no change. Thanks for checking into this. Edited October 10, 2021 by SoapFlow Link to comment Share on other sites More sharing options...
Exotyc Posted October 10, 2021 Share Posted October 10, 2021 5 hours ago, SoapFlow said: not a video but I cant move from here. it shows the directional circle when I touch the screen. This is also a screen shot of my partner who plays only on mobile but she was playing when I was playing on the same WIFI and we both got kicked offline at the same time and now she is like this. This is the same issue I had and posted here about. after I uninstalled the mobile game, it fixed on my account. But I uninstalled and reinstalled on her phone and there is no change. Thanks for checking into this. The issue usually only occurs when playing on mobile data. Please tell her to check if she was using WIFI or a VPN (while having mobile data enabled) at that time. 【 General Support ✘ Bug Resolution Center ✘ Complaints Area ✘ Report Center 】 Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Link to comment Share on other sites More sharing options...
Soapflow Posted October 10, 2021 Author Share Posted October 10, 2021 7 hours ago, Exotyc said: The issue usually only occurs when playing on mobile data. Please tell her to check if she was using WIFI or a VPN (while having mobile data enabled) at that time. We were both on WIFI and got kicked from the game at the same time. then when she logged in, still on the same WIFI , this started. We did try if on mobile data thinking that us being on the same WIFI grinding, but it did not help. She was unable to get in last night when we checked before bed, but this morning we were able to get her logged in. If it happens over WIFI again I'll update here. You mentioned it being a possible mobile data issue. Is there somewhere I can go to keep updated on that? Link to comment Share on other sites More sharing options...
Exotyc Posted October 11, 2021 Share Posted October 11, 2021 21 hours ago, SoapFlow said: We were both on WIFI and got kicked from the game at the same time. then when she logged in, still on the same WIFI , this started. We did try if on mobile data thinking that us being on the same WIFI grinding, but it did not help. She was unable to get in last night when we checked before bed, but this morning we were able to get her logged in. If it happens over WIFI again I'll update here. You mentioned it being a possible mobile data issue. Is there somewhere I can go to keep updated on that? You can update your issue here. I'll let this thread open. 【 General Support ✘ Bug Resolution Center ✘ Complaints Area ✘ Report Center 】 Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Link to comment Share on other sites More sharing options...
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