Troyjam

Hi team, Surprisingly about 7 hours ago I was playing with my account, when I saw that it had been removed from the game and when I try to enter again it tells me that my account has been banned from PRO, and I do not understand the reason. I had fallen asleep on the phone and I could not observe anything. How do I reset it? I do not want to lose the progress I had. Help! Please! Thank you very much in advance for your information