Damausindahaus

Hallo everyone, I haven't played the game over a loooong period of time. Now I wanted to return to the game but my username can't be found (when I try to reset my password). Had no problems to log-In to the forum and I had the same username in the game. Also the last time I played there were the Red, Blue and Yellow Servers active. Tried to merge my account but no chance. Hope someone can help me.