Andervieira

Not resolved yet, help me 4 days

I can not leave the room where I get the initials. When I got it, the game crashed and then came back at the beginning I already have the pokedex but he does not let me leave the room talking that I have to get the pokedex, but when I talk to him, he shows me how many pokemon I looked or picked up and did not delivery to pokedex because I already have. Help me gold server