Tell him to check out this Email issues topic: https://pokemonrevolution.net/forum/viewtopic.php?f=16&t=19893
Make sure he checked his spam and junk folders.
Forget reply quote!
Thank you for your reply.
Spam, deleted mail, read mail, not read mail, and so on can check has been checked.
Did not receive the Pro activation mail.
Because she didn't want to wait seven days, so she wanted to know if there was any other way