Dabmast3r

So being that this is my first day ever playing, and there was a crash, I hit the forums to see how often this happens... I find it amusing that with multiple staffers in a live chat no one would answer me on how often servers crash. I'm equally appalled that you actually have rules set up that allows you to punish, or ban, anyone who asks about the horrid states of the servers, why they are down, or when the will be live again, yet provide a paid transaction shop. Are the staff in the game to embarrassed by the inability to maintain server status that they truly need to silence it's on player base in order to make themselves feel better? I played for 1 hour, bought a membership because hey I'll donate $5 I respect the developers efforts and wish for them to continue, but cant even get an answer to how often the servers crash? You'll chat ban me for asking? That's sad, and a huge turn off to keeping me (a paying/donating adult) around. I don't even mind that the severs crashed. I'm, in fact, happy to see that the servers are populated enough that they WOULD crash... However, it is incredibly unprofessional for the staff to do anything other than politely answer questions regarding game function, or server status, otherwise they do not need to be staff. That simple. If you want PRO to function at a higher level than your competitors make it so, don't label your players as trolls and complainers because of your inability to maintain function of your project, it's not only rude, it's insulting to yourselves. You will never be able to cover up your server crashes, ever. You are not a massive corporation like blizzard that can drop a steaming pile of crap on their players and expect large numbers to continue to roll in. You are operating a nitch, a small one at that, and should treat your player base with respect for that reason. Don't hide from your inabilities, own up to it, explain the malfunctions, attempt to fix the over all problem, instead of sweeping it under the rug like it doesn't happen. If your project isn't a priority, say so. Don't get your staff to say "Well they are busy they will reboot when they feel like it, deal with it." It's horrible business practice. Instead find a partner that will always be able to make sure your game is maintained, and operational. Instead of promoting staff that wants to shush you up, and sweep your problems under the rug. You have a possibly very successful future pokemon MMO. Don't sell yourself short because you think you can get away with not caring about your player base. ~ Sincerely Caring player.