[how to evolve to glaceon?]

I don't know if they changed the place but my eeve does not evolve to glaceon in ice path I tried to lower my happiness because it only evolved to umbreon but still it did not work if it was a game bug or it changed where I evolved to glaceon and now I have an eeve lvl 99 and I don't know how to make it evolve to glaceon: V

[I lost my pokemon]

I've been 2 years without entering the account and I have nothing I had around 500 hours of play and several pokemon level 100 is normal that they have been lost?