Georgecatchem

Can anyone help me? this is my first time back on in 2 year. I merged my blue account to silver and put in my user and password on the website. I can log in but when I download the app on my phone or laptop and insert my info it doesn't let me sign in. it states that my username or password is invalid. it doesn't make sense because I'm putting in the same info as the website. If anyone can help let me know. Thanks guys!!