Malon

My account was made in 2017, I remember my account was on silver and i used to play with some friends... I tried to recover my password but it only lets me log on gold (which makes me start over) while on silver it still says incorrect password or username I dont know what to do, I kinda just want to recover the old acount on silver which if i remember coreectly was around the level of the team rocket hide out.