[Bought a mount and it isn't in my inventory, coins are gone]

please dear admins make me a Christmas present and help me :'(

[Bought a mount and it isn't in my inventory, coins are gone]

It's already been one week :(

[Bought a mount and it isn't in my inventory, coins are gone]

I hope so too, about how long do I have to wait? and how will I be contacted?

[Bought a mount and it isn't in my inventory, coins are gone]

No, I looked into my inventory right after buying it, it wasn't there at all I never touched it

[Bought a mount and it isn't in my inventory, coins are gone]

I really opened my coin capsule, and I had 100 coins. After that I bought it and it said something like "You received/bought a shiny Ninetales mount" (I don't know the exact wording) and then I clicked the "okay"-Button. No it is not in my mount inventory, a few minutes before I bought a jet ski and everything worked perfectly. My coins are gone, there is also no item and no coin capsule as well. It just disappeared completely! :(

[Bought a mount and it isn't in my inventory, coins are gone]

I tried relog, restart and nothing worked, people in help chat told me to ask here for help. :Frown:

 

EDIT Calahan: Blue server