Windows black and grey line bug

[Isaiah718]

So when I log on Pokémon a black and grey line appears i need help my discord is @Ghost246#2964 I can send a picture of what the lines look like plz help

[Calahan]

So when I log on Pokémon a black and grey line appears i need help my discord is @Ghost246#2964 I can send a picture of what the lines look like plz help

Hi there, and foremost, apologies for the delay of response, as well as for your inconvenience.

This is your issue, correct?

[spoiler=Image]

 

 

It also seems that you've tried re-downloading, making a clean install, yet still encounter the issue.

• Try executing the game's .exe in Admin mode, and Compatibility Windows 7 (Right click on the desktop's shortcut → Properties → Compatibility → Tick the related boxes) ;
  
• Are your drivers up to date? Try updating them;
  
• Make sure you've downloaded the right client, between x32 and x64, depending on your OS. Also try with the x32 client if you haven't already.

 

I'm looking forward to your reply, wish you good luck, and a great day!