i can't log in to silver server

[Yorukachan]

Why I can't log in?

[Keita]

Why I can't log in?

 

Hi @Yorukachan ! I would like to inform you that the servers are normally online.

Could you please describe what kind of error do you have? In case, please check even your account status on the DASHBOARD

 

Also could you please check the following things:

▪︎ Are you using Proxy?

Try not using it, and then test again

 

▪︎ Are you trying to play at home/work/school?

Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case

 

It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post

You could also use a VPN although you should check you're allowed first.

 

In the case that your account status is correctly active and you don't find yourself in any of the said aboe situations, please follow this procedure:

• Delete PRO Client/Application and all the files (.rar/.zip /.apk included)
  
• Delete all the related/remaining files of PRO (e.g temporary files), you can use a free software like Ccleaner to do that in the easiest way. Also, if you have a smartphone, restart it.
  
• Download the latest and most updated client from PRO WEBSITE DOWNLOAD PAGE
  

Looking for a reply, Keita/Heiwajima.