Did the xmas part 2 quest and didn't receive a reroll ticket

[Mokanji]

Just did the quest normally and finished it and csught thr kyurem,then went back fo my pc and checked it,and someone told me to reroll it using the free reroll joey's mom should have given me but it didnt receive it

 

https://ibb.co/zhp5PvY

[Yamette]

Hey [uSER=192431]@mokanody30[/uSER] ,

 

Sorry for the inconvenience, but it seems likes you lost 1 time to the first battle with kyurem.

It means that Joey wasn't in good health when you take him back to his mom.

 

Hope i've clarified it for you!

 

Merry Christmas!

[Mokanji]

Well ,Thanks for getting in touch ,But i didn't lose to it ,i didnt even disconnect

[Yamette]

Hi [uSER=192431]@mokanody30[/uSER]

 

Unfortunately, I can confirm and assure you that you have lost the first battle against Kyurem. Our TOOLS show us specific data/info of an account and update themselves for every single important action that a player carry out. For example, we can see if a player has beat a specific NPC, a specific gym, if they have battled and lost against a specific boss and so on.

It is not possible for them to show wrong information in any way.

 

In your situation, our TOOLS clearly show that you have lost the first battle against Kyurem (might have been a disconnection or a simple battle loss) and this is the reason of why you didn't obtain the reroll ticket.

Unfortunately we cannot offer you a new reroll ticket, or reset the quest for you giving you a second chance, as that would be against our policies and would be extremely unfair to every other players.

I'm sorry to disappoint you but I hope you can understand.

 

As the initial question has been cleared and we cannot offer further support with this situation, as that's not a bug or similar, I will now proceed with locking the thread. If you have any further questions about PRO, do not hesitate to create a new thread.

 

Have a wonderful day !