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I lost my mounts after email

Ash
in Resolved General Support

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I have email from my old account to my new account 2mount shiny talonflame mount and normal togekiss mount email had come to my new account but there is no mounts then I check to my old account but there is also no mount then tell me where is gone my mount I don't know game has take my mounts and now I need my mounts
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