PRO Username: lovemyrigh

Do you have active membership?: No

Your knowledge about PRO: Basic Knowledge

 

What have you done before the problem was there?

Disconnected for afk, relog and then the problem appear

 

What have you already tried to solve the problem?

Nothing, except contact a GM in game, and told me it was a roll back

 

Description and Message

Hello,

After a combat (Boss of the 4th arena in celadon city), i disconnectd on the road 7 (got all of my money and stuff) and when i relloged in (30-45 min after) i just lost exactly 40K and some stuff like all my pokeballs (normal, super, ultra ball) and soda pop, limonade.

 

Thanks

Sorry for the inconvenience, but we can't refund players due rollbacks.

I dont understadn why you dont want to refund players ... it's just the basic function of a support service it's to repair the bug who impact the player. And my rollback appear with no reason, no update, no server crash nothing. Andthis is probably not a rollback.

i disconnectd on the road 7 (got all of my money and stuff) and when i relloged in (30-45 min after) i just lost exactly 40K and some stuff like all my pokeballs (normal, super, ultra ball) and soda pop, limonade.

 

That is rollback, when server crashes which we don't know, it happens and the server does not save at that time and so we cannot give you something that never existed. It is advised to log out when somethings like defeating a gym, catching a rare Pokemon and so on happens to avoid rollback.

Ok i see ... so thanks for your time, now im advised.