Problems transfering odl account from Blue/Red to Gold silver

[Matter]

Hello, hi!

i switched two REALLY old accounts from Blue/red servers to Gold/silver servers but i still can`t login on them even though i can see my old character already on the Dashboard at Silver/gold previews....

 

PS: i have some new chraracters (that i didnt even touch) on these same old accounts, but i just recovered my new characters recently, and i don`t know if that`s the problem. In this case could my new characters get erased to mantain my original characters or how does it work?

thank you for your time!

 

PS2: the error i get when logging is "invalid username or password".

Edited May 17, 2020 by Matter

[M3ru3m]

Hello @Matter,

 

Could you tell me the Name of the Accounts you are having the Problem with? Also how many other Accounts do you have? Cause Users are allowed to have up to 4 Accounts.

 

The first thing I would try is to reset the Password for it here. Cause sometimes when merging the Accounts the Password does not sync correctly and that solves the Problem in most cases, otherwise we have to look further into it. So please let me know if that solved the Problem or not :-) Looking forward to your reply.

 

 

Have a nice day,

M3ru3m

[Matter]

Hello @Matter,

 

Could you tell me the Name of the Accounts you are having the Problem with? Also how many other Accounts do you have? Cause Users are allowed to have up to 4 Accounts.

 

The first thing I would try is to reset the Password for it here. Cause sometimes when merging the Accounts the Password does not sync correctly and that solves the Problem in most cases, otherwise we have to look further into it. So please let me know if that solved the Problem or not :-) Looking forward to your reply.

 

 

Have a nice day,

M3ru3m

The names are Mattera and OniiChanisSoBig( please dont ask... i don't know why too)

...anyway. I can login in all my accounts,their passwords are the same. But i can't login on Silver server for some reason, only on gold server in these old accounts.

 

I have merged both from blue/red to the new servers just some hours ago btw.

[M3ru3m]

Hello @Matter,

 

Like I already say, when you do the Merge the Password does not sync correctly sometimes, so you need to change it afterwards. You should be able to just change it to the same Password again, but you will still have to do that. Could you please try and let me know if that solved the issue?

 

Thx and greetings,

M3ru3m

[Matter]

Hello @Matter,

 

Like I already say, when you do the Merge the Password does not sync correctly sometimes, so you need to change it afterwards. You should be able to just change it to the same Password again, but you will still have to do that. Could you please try and let me know if that solved the issue?

 

Thx and greetings,

M3ru3m

Oh i see now,sorry.

It worked. Thank you very much! :D

[M3ru3m]

Awesome. Glad everything works now. So if there is nothing else you need I would close this Thread now then :-) Feel free to open a new one if you happe to run into any Problems or have any more Questions.

 

 

Have a nice day,

M3ru3m