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A bug just happened to me on the boss Koichi. Press to battle him in hard mode, when you lose yourself instantly, or even start the battle. The battle didn't even happen. Fix it. (11 days???????)

 

Hi, @lasstiger.

 

I informed the corresponding staff team to look into your issue.

In the meantime, please be patient until the issue being discussed.

 

I'll let you know as soon as it's decided.

Have a nice day.

 

Kind regards, HappyMango.

 

alolan_vulpix.gif.6493925bd73b0cb6a46055fa371f4532.gif

snowflake.png.dea8b39bda0c90ff868a9da70f237450.png General Support | General Complaint Area | PRO Rules snowflake.png.dea8b39bda0c90ff868a9da70f237450.png

 

Please do not contact staff members for private support

Respect is one of the greatest expressions of love

Ok, thx. Have a nice day.

 

I've been told that this is a known bug that occurs randomly.

Unfortunately, I've also been told that this it's not detectable whether the player got the cooldown due to the bug or due to another issue.

So, I think it would be hard for us to refund you in anyway, as it would be unfair for all other players who experienced the same issue.

I'm sorry :(

 

alolan_vulpix.gif.6493925bd73b0cb6a46055fa371f4532.gif

snowflake.png.dea8b39bda0c90ff868a9da70f237450.png General Support | General Complaint Area | PRO Rules snowflake.png.dea8b39bda0c90ff868a9da70f237450.png

 

Please do not contact staff members for private support

Respect is one of the greatest expressions of love

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