Hey guys, so i'm new and i've never been able to connect to the servers, in fact since my registration i can't connect to the game. when i launch the game it says wrong username or password.

but when i use the same username and password i can connect on the website. so plz help 😕

before u ask i've already try :

-changing password

-create another account

-uninstall and install back

Thx for ur time 🙂

9 hours ago, polN2Bulbizare said:

Hey guys, so i'm new and i've never been able to connect to the servers, in fact since my registration i can't connect to the game. when i launch the game it says wrong username or password.

but when i use the same username and password i can connect on the website. so plz help 😕

before u ask i've already try :

-changing password

-create another account

-uninstall and install back

Thx for ur time 🙂

 

Hi, @polN2Bulbizare

 

I'm sorry for the inconvenience.

If you are still facing the connection problem, can you try the following procedure and see if you can log into the game?

1. Re-download the client here.

2. Erase all the old PRO-related-files from your computer.

3. Flush the trash-bin after deleting all the old PRO-related-files.

4. If you try all 1-3 and still can't log into the game, try using a VPN.

I'll be waiting for your reply.

 

Have a nice day.

Kind regards, HappyMango.

Sorry to bother but im a new player and having the same issue. tried what you said and still cant login. what should i do?

On 9/19/2020 at 9:16 AM, Happymango said:

 

Hi, @polN2Bulbizare

 

I'm sorry for the inconvenience.

If you are still facing the connection problem, can you try the following procedure and see if you can log into the game?

1. Re-download the client here.

2. Erase all the old PRO-related-files from your computer.

3. Flush the trash-bin after deleting all the old PRO-related-files.

4. If you try all 1-3 and still can't log into the game, try using a VPN.

I'll be waiting for your reply.

 

Have a nice day.

Kind regards, HappyMango.

Sorry to bother but im a new player and having the same issue. tried what you said and still cant login. what should i do?