Issues with new mac client lead to loss of chance at clone pokemon

[Cassiecinders]

Hello,

 

Ever since the latest mac client update (and yes, I'm 100% sure I dl'd and installed it correctly), I've been getting randomly kicked out of the game when initiating conversations or battles. When doing the dark realm in the halloween event I got kicked when initiating battles a total of 6 times on top of 2 regular losses, meaning these crashes lost me my chance at a clone pokemon. It would be very nice if I could still get/retry for a clone pokemon because getting locked out of something because of the client crashing instead of your pure skill is very frustrating as a player..

[Happymango]

On 10/7/2020 at 7:25 PM, CassieCinders said:

Hello,

 

Ever since the latest mac client update (and yes, I'm 100% sure I dl'd and installed it correctly), I've been getting randomly kicked out of the game when initiating conversations or battles. When doing the dark realm in the halloween event I got kicked when initiating battles a total of 6 times on top of 2 regular losses, meaning these crashes lost me my chance at a clone pokemon. It would be very nice if I could still get/retry for a clone pokemon because getting locked out of something because of the client crashing instead of your pure skill is very frustrating as a player..

 

Hi, @CassieCinders

 

I'm really sorry for the inconvenience, however we don't refund any lost game process due to server crash as this would be unfair for all other players who experienced similar problems.

I really understand your frustration, but I don't think I'll be able to help you on the case

I hope you understand.

 

Have a nice day.

Kind regards, HappyMango.