Valquiriana Posted October 13, 2020 Share Posted October 13, 2020 Hi, can anyone help me. i think a got a problem if the npc (spirit-seer esmeralda) who gives the free reroll tricket for after catch darkrai. She say: " i have done all i can for you.". But i had done the quest this year and i never use her reroll tricket before. Is this a bug or problem? Can anyone fix? Please. thnx. Link to comment Share on other sites More sharing options...
Happymango Posted October 14, 2020 Share Posted October 14, 2020 7 hours ago, valquiriana said: Hi, can anyone help me. i think a got a problem if the npc (spirit-seer esmeralda) who gives the free reroll tricket for after catch darkrai. She say: " i have done all i can for you.". But i had done the quest this year and i never use her reroll tricket before. Is this a bug or problem? Can anyone fix? Please. thnx. Hi, @valquiriana I'm sorry for the inconvenience. I have informed the corresponding Staff Team to look into your issues. In the meantime, please be patients. I'll let you asap when I receive an answer. Have a nice day. Kind regards, HappyMango. 1 General Support | General Complaint Area | PRO Rules Please do not contact staff members for private support Respect is one of the greatest expressions of love Link to comment Share on other sites More sharing options...
Reji88 Posted October 14, 2020 Share Posted October 14, 2020 i had the same problem too, i caught darkrai and i was not given any reroll ticket Link to comment Share on other sites More sharing options...
Happymango Posted October 15, 2020 Share Posted October 15, 2020 On 10/14/2020 at 8:46 AM, valquiriana said: Hi, can anyone help me. i think a got a problem if the npc (spirit-seer esmeralda) who gives the free reroll tricket for after catch darkrai. She say: " i have done all i can for you.". But i had done the quest this year and i never use her reroll tricket before. Is this a bug or problem? Can anyone fix? Please. thnx. I received an answer that you might have defeated Horon for the Rapidash Mount before you caught the darkrai (When a player shouldn't be able to battle Horon before finishing the Dark Realm quest) The bug is fixed, but I think you might have gone through this issue before it was fixed. So, we can offer you this procedure if you agree. 1. Delete your Darkrai 2. Convert your account game process to where you can re-battle Horon to restart the Dark Realm quest. (You'll be able to re-catch Darkrai again with the same stats) 3. If you finish the quest, you'll be able to use the locked IV reroll ticket I'll be waiting for your reply. General Support | General Complaint Area | PRO Rules Please do not contact staff members for private support Respect is one of the greatest expressions of love Link to comment Share on other sites More sharing options...
Valquiriana Posted October 19, 2020 Author Share Posted October 19, 2020 But i use a master ball in darkrai, Will i receive this back too? If i receive it back, i'll agree in make the quest again. Or I won't need to use another master ball to re-capture? Link to comment Share on other sites More sharing options...
Happymango Posted October 20, 2020 Share Posted October 20, 2020 @valquiriana @reji88 I'm really sorry to inform you this, but when I checked your account's info, I have found that you have selected surrender at least once while doing to the Dark Realm Quest If so, you are not able to get the free IV reroll chance from the NPC. So, I can't help you further on this case. I hope you understand. General Support | General Complaint Area | PRO Rules Please do not contact staff members for private support Respect is one of the greatest expressions of love Link to comment Share on other sites More sharing options...
Happymango Posted October 22, 2020 Share Posted October 22, 2020 As we cannot help you further on this case, I'll now be closing the thread. Have a nice day. General Support | General Complaint Area | PRO Rules Please do not contact staff members for private support Respect is one of the greatest expressions of love Link to comment Share on other sites More sharing options...
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