Why did I lose all the rare candies after leaving the castle of darkness

3 hours ago, xznhanprozx008 said:

Why did I lose all the rare candies after leaving the castle of darkness

 

Hi, @xznhanprozx008

 

I'm sorry for the inconvenience.

I have informed the corresponding Staff Team to look into your issue.

In the meantime, please be patients.

I'll let you know as soon as I receive an answer.

 

Have a nice day.

Kind regards, HappyMango.

Thank you 

On 16/10/2020 at 10:36, HappyMango said:

 

Chào, @ xznhanprozx008

 

Tôi xin lỗi vì sự bất tiện.

Tôi đã thông báo cho Nhóm nhân viên tương ứng để xem xét vấn đề của bạn.

Trong khi chờ đợi, hãy là bệnh nhân.

Tôi sẽ cho bạn biết ngay khi tôi nhận được câu trả lời.

 

Chúc một ngày tốt lành.

Trân trọng, HappyMango.

let me ask if my problem has been solved. Because I'm in urgent need of my lost candies

19 hours ago, xznhanprozx008 said:

let me ask if my problem has been solved. Because I'm in urgent need of my lost candies

 

Hmm.. I checked your account and couldn't find any rare candies stuck after finishing the dark realm quest in this account "xznhanprozx008".

Did you start the Heatran quest or the Pinkan quest after doing the Halloween quest?

I'll be waiting for your reply.

9 hours ago, HappyMango said:

 

Rất tiếc .. Tôi đã kiểm tra tài khoản của bạn và không tìm thấy bất kỳ viên kẹo hiếm nào bị kẹt sau khi hoàn thành nhiệm vụ vương quốc bóng tối trong tài khoản "xznhanprozx008" này.

Bạn đã bắt đầu nhiệm vụ Heatran hay Pinkan sau khi thực hiện nhiệm vụ Halloween?

Tôi sẽ đợi câu trả lời của bạn.

are not. I didn't do any quests before the Halloween quest

I stole 34 of the rare candies after capturing the Darkai and leaving the castle of darkness

17 hours ago, xznhanprozx008 said:

I stole 34 of the rare candies after capturing the Darkai and leaving the castle of darkness

 

I'm sorry I checked your database multiple time, but I couldn't find any rare candies stuck due to the quest 😞

I don't think I'll be able to help you further with this issue.

I hope you understand.

21 hours ago, xznhanprozx008 said:

I stole 34 of the rare candies after capturing the Darkai and leaving the castle of darkness

 

I'm so sorry. 

I found the stuck rare candies.

I contacted the corresponding Staff Team to help you with this issue.

In the meantime, please be patients.

I'll let you know as soon as possible when the problem have been solved 🙂

Your rare candies have been restored.

Can you check if you got your rare candies back?

I'll be waiting for your reply 🙂