Hi, I think I also got same problem. I defeated NPC Horon. Then, I caught Darkrai but I am not allowed to use the locked IV reroll ticket at " npc spirit-seer esmeralda ". Can u help me , sir?

I am sure that I only use 1 Locked IV rr after I finished hard mode Gengarite quest. 

Please,

Thank you very much!  @HappyMango

On 10/17/2020 at 2:01 PM, ThanhNT said:

Hi, I think I also got same problem. I defeated NPC Horon. Then, I caught Darkrai but I am not allowed to use the locked IV reroll ticket at " npc spirit-seer esmeralda ". Can u help me , sir?

I am sure that I only use 1 Locked IV rr after I finished hard mode Gengarite quest. 

Please,

Thank you very much!  @HappyMango

 

Hi, @ThanhNT

 

First of all, I have moved your post as you posted in another player's thread.

Please keep in mind to make a new thread, not posting your problem to another player's thread as it would disturb the player.

 

I have informed the corresponding Staff Team to look into your problems.

In the meantime, please be patients.

I'll let you know soon as I receive an answer.

 

Have a nice day.

Kind regards, HappyMango.

On 10/17/2020 at 2:01 PM, ThanhNT said:

Hi, I think I also got same problem. I defeated NPC Horon. Then, I caught Darkrai but I am not allowed to use the locked IV reroll ticket at " npc spirit-seer esmeralda ". Can u help me , sir?

I am sure that I only use 1 Locked IV rr after I finished hard mode Gengarite quest. 

Please,

Thank you very much!  @HappyMango

 

I'm really sorry to inform you this, but when I checked your account's info, I have found that you have selected surrender at least once while doing to the Dark Realm Quest 😞

If so, you are not able to get the free IV reroll chance from the NPC.