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Hey everyone, Yesterday i was doing the gengarite quest , and suddenly a message appeared '' the server will shut down in 5 minutes,'' .After the shut down. I opened the game again and my team disappeared. my character respawned at gengar(umbra) site.  I lost my "haxorius, swampert, charizard, feraligatr, raichum,gyarados" is it bug ? what can i do ?

18 minutes ago, schizooo said:

Hey everyone, Yesterday i was doing the gengarite quest , and suddenly a message appeared '' the server will shut down in 5 minutes,'' .After the shut down. I opened the game again and my team disappeared. my character respawned at gengar(umbra) site.  I lost my "haxorius, swampert, charizard, feraligatr, raichum,gyarados" is it bug ? what can i do ?

 

Hey there!

 

I am sorry for the inconvenience, I forwarded your issue, it should be resolved very soon. 

 

Kind regards, Noxious

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General Support | Bug Resolution Center | Punishment Policy

 

Do not contact staff members for private support. Use the proper sub-forum so others can share their knowledge and help.

6 hours ago, schizooo said:

Thank you ! I hope i'm gonna get them back soon.

 

have a good day everyone.

 

 

Hey there!

 

I recovered your Pokemon, have a nice day.

 

Kind regards, Noxious

spacer.png

 

General Support | Bug Resolution Center | Punishment Policy

 

Do not contact staff members for private support. Use the proper sub-forum so others can share their knowledge and help.

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