Missing Purchased Store Items

[Dookr]

My friends and I started playing this games around 2016 and we had a blast but ended up taking a break from this due to personal reasons but we are starting to dive back in! 

 

When I logged in I noticed that you have have made some changes that look amazing but I also quickly realized that I no longer have any of my items I purchased from the store. Are these items lost for ever that I paid for or am I needing to do something else to get them back?

 

Thank you,

[Yverneas]

Hello @Dookr,

 

I sincerely apologise for the inconvenience caused. Most probably you are facing this problem because you have previously played in Red or Blue Server which are now merged into Silver Server. So now, as to restore your progress into the live server (Silver Server) and get back access to your previous account, you have to merge your Red and Blue Server's data.  

 

You can proceed to merge your account in the Dashboard. Additionally, read through this MergeFAQ Thread beforehand to gain a better understanding of the merge and avoid any potential problems while merging your accounts. 

 

Kind regards,
Yverneas.