New Player, New Account, Can't Login

[Vetr]

I am new to this game. Just registered and all, but I try to login in game and it says "Login failed retrying...." then repeats message. I am able to login on the Dashboard, but not the game.

[Yverneas]

Hello @Vetr,

 

I apologise for the inconvenience. There are several reasons why you might be experiencing this problem. Here are some solutions that might help you in these cases. Can you try logging in again after doing these steps?

• Restart your router.
• Change your Wi-Fi/network connection. 
• Use a VPN
• Use custom IP. Open the console by pressing F2 in the login screen and type "connect 45.9.150.75 800" for the silver server or "connect 45.9.150.75 801" for the gold server 

Once you've completed these steps, let us know how the things turned out. 

[Vetr]

@Yverneas I have not done the first 3 suggestion steps, but I did type in the custom IP into the console and I was able to join. I am still not able to login regularly, though I am able to login using the custom IP.