cannot enter the game

[Fildc]

Hello, I'm sorry if I've written here but I didn't know otherwise where I could write you privately. I cannot enter the game with my different accounts (fildc, tradeslave, filodc, filidc) cause when I try these lines appear: "The client was unable to load your current surroundings. Make sure your internet connection works properly and try again". Of course, my internet connection is perfect, and I tried to access it many many times with all my accounts in the previous days. I've been able to access only my main first account, not the other 3, for days now. I don't understand the problem, at the beginning, I thought it was the maintenance of something, but it is clear now that it is not. I checked also the infraction history in the dashboard to be sure but as I imagined it was empty, since I didn't do anything wrong or against the rules. I've attached here a screenshot of the problem.

 

I really hope you can solve the problem that doesn't let me play and look forward to your reply.

 

thank you