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Purchased Mount lost probably due to server crash yesterday evening

Kryptonger
in Resolved General Support

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Hey so yesterday i donated 5€ to buy the haunter mount, after i got it the server crashed and then i only had the mount in my taskbar but no longer in my inventory. And the coins have also been lost

 

In a couple of days i could also show the 5€ purchase on my credit card

Screenshot_20231019_214241_PROClient.jpg

Hello @Kryptonger,

 

I apologise for the inconvenience caused. 

You had indeed lost the mount after the server crash but rest assured our Developers had already fixed the issue and your mount has also been restored back. You should be able to find it in your Inventory. 

 

Can you please take a minute to check if everything is perfect for you now? 

 

Kind regards,

Yverneas.

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