I have not played in a while I think since 2016,17? And I just wanted to play again and when I logged on all my progress was lost. I looked over the forums for answer's but couldn't find any.

 

Thank you in advance for the reply. 

Hey @Dileter 

Sorry to hear that you are having some issues with the progress on your account.

I can see that you did the merge of your Red and Blue account to Silver, is it possible that you took the data of the wrong server when you did the merge? For example: took the data of the blue server, but all your progress and playtime was on red?

If that is the case you have this one time only opportunity to unmerge your account and choose the data of your old main server! Note that if you make or made any trades before the unmerging we won't be able to unmerge. Be careful you won't be able to unmerge ever again after this.
Here's a link to all the info about the merge process Merge info.

Let me know if that was case and if you wish to proceed with this one time opportunity!

Kind regards,
Sadporo.