PRO Client doesn't run after update

[Johnnybrazuka]

I can't even run the application, I uninstalled the PRO Client and reinstalled it again, and nothing happens.

 

Everytime I double-click the application, the mouse cursor changes to a circle (as it's loading the app) and then it switches to the normal cursor. After that, nothing happens and PRO Client doesn't open.

 

I tried to run as administrator, I tried to change high DPI settings, I even have removed the game from Game mode (on Windows settings), but the problem still continues. I'm out of options, and I don't know what to do anymore.

[Rockyraccoon]

Greetings @Johnnybrazuka,

 

Sorry for the inconvenience.

 

Like Walross explained in the Discord Announcement, you need to download again the client from the PRO Website.

 

Would you please try and let me know if that worked?

 

Kind regards

RockyRaccoon

[Johnnybrazuka]

STEPS I DID THIS TIME:

1. I have totally deleted the PROClient folders on C : and D : (the last one is my external HD)

2. I found a Player.log file on %USER%/AppData/LocalLow/PROTeam/PROClient and deleted it too

3. I disabled VPN and antivirus to check if my Firewall is blocking the app

4. I redownloaded PROClient x64 for the sixth time

RESULT: The problem continues.

[Johnnybrazuka]

Another point is, when I click on the client .exe file, it doesn't show on Task Manager, and it doesn't appear the "Unknown source file" message which I press the button "Run anyways".

[Rockyraccoon]

Greetings @Johnnybrazuka,

 

On 4/1/2024 at 11:38 PM, Johnnybrazuka said:

Another point is, when I click on the client .exe file, it doesn't show on Task Manager, and it doesn't appear the "Unknown source file" message which I press the button "Run anyways".

 

Do you still encounter the problem or is it fixed now?

 

Looking forward to your response

 

Kind regards

RockyRaccoon