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account reseted

Pebolim
in Resolved General Support

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My account was reset because it had been a while since I logged in and when I went to check it was reset and I lost everything

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My account was reset because it had been a while since I logged in and when I went to check it was reset and I lost everything

Hello @Pebolim.

 

Sorry for the frustration this has caused. I checked your account, and it shows 58 hours played in Silver but only 13 minutes in Gold. Could it be that you selected the wrong server, instead of the one you played on before?

 

Do you have another account that might be causing confusion with your progress?

 

Let me know if you're still having trouble, and don’t hesitate to ask if you have any questions!

 

Best regards,

Bacchylides

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