Mail problem

[Frozelia]

Hello. I noticed that I send mail between my accounts on gold server, but I cannot do the same on silver server. On silver it shows this. I have no idea why, accounts have over 4 badges and I always write the username correctly.

[Hazegeek]

Greetings @Frozelia!

I apologize for the setback you are facing. What is the user that you are trying to send mail to?

[Frozelia]

My other account on silver server. I tested same thing on gold between my two accounts and mailing works on gold server between the accounts. But I was confused when I tried same on silver server and it keeps showing that, no matter what I tried to mail. First I thought it was because of badges, but now it cannot be that reason either. So the accounts are Mirazzea and Frozelia. On both I tested the mailing on gold and silver server users of mine.

Edited Saturday at 07:52 PM by Frozelia

[Hazegeek]

@Frozelia Can you send a screenshot of you trying to send the mail, with nothing covering the box please?

Edited Saturday at 08:37 PM by Hazegeek

[Frozelia]

Here you go. That's on silver server, on gold I got no mailing problems.

Edited yesterday at 05:37 AM by Frozelia

[Hazegeek]

Hey @Frozelia! I apologize for the delay. 

Out system shows that this is a known issue and requires a server restart. 

If this with addition of the new season being updated does not fix the problem, try to uninstall the client and reinstall.

 

I look forward to hearing back of the progress

 

 -Hazegeek

[Frozelia]

Thank you very much for the help! 

[Hazegeek]

Hey @Frozelia! Your welcome. 

Did this fix the mail issue?