Hello Support Team,

I recently used my Coin Case to purchase a Pickaxe from the in-game Shop. The purchase appeared to be completed successfully, so I returned to my bag to equip and use the Pickaxe for my quest. However, I was unable to find the item anywhere in my inventory. I double-checked my bag, including the Key Items section, but the Pickaxe was nowhere to be found. I also tried logging out and back in several times, as well as completely closing and restarting the game, but the issue still persists. I'm concerned that my Coin Case was deducted without me receiving the item I purchased.

Could you please investigate this issue and help restore the missing Pickaxe or refund the currency spent on the purchase?

I would appreciate your assistance as soon as possible, as this issue is preventing me from progressing with my Ghoul Forest quest.

Thank you for your time and support. I look forward to your response.

Gracias a que he visto tu post me he dado cuenta de que en 2022 compre hacha y pico y no me aparecen en el inventario. He estado unos años sin jugar y me ha dado por volver y no aparecen estos items. He abierto tambien un tema nuevo a ver si es un fallo comun y si hay alguna solucion