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Client problem

Doctor2017
in Resolved General Support

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PRO Username: Doctor2017

Have you looked at the FAQ to solve your issue?: No

On which server issue happened: BLUE

 

What have you done before the problem was there?

nothing

 

What have you already tried to solve the problem?

Nothing

 

Description and Message

I am having some trouble with windows client... Whenever I try to login on pc (Lab) it gives me a error "You have been banned from PRO" But when I try to login from my home or from mobile it works fine. Can you please help me to solve this error ?

204917 PRO Username: Doctor2017

Have you looked at the FAQ to solve your issue?: No

On which server issue happened: BLUE

 

What have you done before the problem was there?

nothing

 

What have you already tried to solve the problem?

Nothing

 

Description and Message

I am having some trouble with windows client... Whenever I try to login on pc (Lab) it gives me a error "You have been banned from PRO" But when I try to login from my home or from mobile it works fine. Can you please help me to solve this error ?

 

Greetings,

 

seems to be a VPN-IP issue.

 

The IP is probably blocked for entertainment. There's nothing much we can do about it.

 

Try to consult somebody at the Lab in order to receive help.

 

Best regards.

Guest
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