Hello,

 

When I try to connect to the game, the game tells me "invalid username or password". I change the password and the error is still here.

 

I tried to find a similar case in the forum but I do not find.

231607 Hello,

 

When I try to connect to the game, the game tells me "invalid username or password". I change the password and the error is still here.

 

I tried to find a similar case in the forum but I do not find.

Hi, make sure that you're entering your username / password correctly. Check that you don't have caps lock on, aren't accidentally capitalizing or misspelling anything, keyboard isn't bugged, etc. I'd recommend copying and pasting your login information from a secure text file when you're trying to log into the game.

 

Topic moved to proper forum.

Unfortunately, I tried that works well on the website but not on the game client.

233933 Unfortunately, I tried that works well on the website but not on the game client.

Hmm. Interesting.

 

Try uninstalling your game, then resetting your password again. The issue may be something to do with case sensitivity, so for now, try to reset to a simple password without uppercase letters or too many characters. Afterwards, reinstall the game, then try manually copying and pasting your login information in again. Let me know if that helps.

It's good, I was able to connect thank you very much :)

242670 It's good, I was able to connect thank you very much :)

Glad to hear it! Enjoy your game.

 

Locking the thread.