hi, my problem started when i downloaded (the latest client) on another computer and tried to login and had this message displayed: invalid username or password.

 

a couple of hours ago on the previous pc i was able to log in just fine.

 

i checked if the problem was a capslock or case sensitive mistake, but thats not it and also the password is correct. i tried resetting, and nothing.

 

edit: i can log on in my account from the website but not on the login screen

 

thanks in advance

hi, my problem started when i downloaded (the latest client) on another computer and tried to login and had this message displayed: invalid username or password.

 

a couple of hours ago on the previous pc i was able to log in just fine.

 

i checked if the problem was a capslock or case sensitive mistake, but thats not it and also the password is correct. i tried resetting, and nothing.

 

edit: i can log on in my account from the website but not on the login screen

 

thanks in advance

Hello kostalas, I'm sorry for your inconvenience.

Did you try to reset your password by using this link ?

If no, then you must try.

If yes, try anyway another time it could work.

 

Also you must trash your current client (don't forget to trash every PRO folder and clear your trash bin), and download a clear one here.

 

Let me know if it solves your issue :Grin:

yes i have tried resetting the password twice, and also have trashed twice the client still nothing

3 times now

hi, my problem started when i downloaded (the latest client) on another computer and tried to login and had this message displayed: invalid username or password.

 

a couple of hours ago on the previous pc i was able to log in just fine.

 

i checked if the problem was a capslock or case sensitive mistake, but thats not it and also the password is correct. i tried resetting, and nothing.

 

edit: i can log on in my account from the website but not on the login screen

 

thanks in advance

 

Hello kostalas,

 

Have you tried to log ingame with your own pc ? Does it still work ?

 

Maybe this new computer has not the same configuration (as, for example, execute as an admin, or firewall exceptions, and so on..)

 

Please check this subject and follow the steps that can help solving your problems, and come again to us if you still encounter this problem. If it works on your other computer, the problem is related to the new one obviously :)

logged in with old computer, i guess it was the new one after all.

 

thanks all for your help!!

logged in with old computer, i guess it was the new one after all.

 

thanks all for your help!!

 

We're glad to see that there isn't a problem with your password and account then. Regarding to the other computer, if you want to try to play on it again, you should try the methods we listed you above :)

 

Have a nice playtime and thank you for your answer !