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CAN NOT CONNECT TO SERVER


Elmexicano

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I been like 3 days waiting for a dragonair at the Blackthorn cave, and when i finally find a dragonair the server kick off me. Now what? can you help me or no?(can not connect to server problem)

im at the poke center of blackthorn, server blue, ID: El mexicano.

:Frown: :Question: :thanks:

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I been like 3 days waiting for a dragonair at the Blackthorn cave, and when i finally find a dragonair the server kick off me. Now what? can you help me or no?(can not connect to server problem)

im at the poke center of blackthorn, server blue, ID: El mexicano.

 

Hello, Elmexicano, and sorry for your loss :D:

 

Have you already tried the steps listed in the Issue Guide?

 

- [glow=white]Quote for visibility[/glow] -

1. Check your requirements.

 

2. Please confirm that the server is online via the official server status link here:

Sometimes, the server can go down, but the website can show it as being online. Please be patient and try to use the F5 button again.

 

3- Please make sure your e-mail is confirmed, as you can login in forum without a confirmation, but you need it in-game.

 

4- Always make sure your client is up to date! You must download a new client each time when a new update is released https://tinyurl.com/PROupdates (delete the old client before extracting the new one). You will be given a prompt before logging in ( "Out of date version") if your downloaded client is not updated

 

5- If you are receiving a “Can not connect to server” prompt, the best course of action to take would be to completely close the client, relaunch it and try again. Please read carefully step 2 before you read this step. Almost most cases for "cannot connect to server" prompt is the server being down.


If you are able to see a “logging in” prompt and it fades, please be patient as at this point, the client is attempting to establish a connection and/or will place your account in a temporary ‘ghost’ queue. Afterwards, you will be placed into the server at a later time without being able to see the queue box. It happens when having many people join in server, so try to restart your client and try again. It can take 3-5 times for the queue to be shown.

 

If you are receiving a “server locked” prompt, then that means that the server has been locked by an Administrator and a server maintenance is imminent. So follow step 2 and wait for the server reboot to be done.


 

Furthermore, we cannot restore anything lost in a rollback, as mentioned here in the same topic, especially if you didn't have the time to catch it :l

 

 

Also, when running away from a lot of encounters while hunting a rare pokémon, remember to open your bag in battle every 5 minutes or so, as the longer you wait between two openings, the longer it will take to unfreeze the game when you open it, possibly leading to being kicked for afk!


 

Hope that will fix your issue, have a great day! :Angel:

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