Skull fossil removed because of rollback

[Outlanderpy]

The server just crashed on blue server just as i bought a skull and jaw fossil from the excavation sight and caught them. the rollback put me at the fossil machine again but only with a jaw fossil this time and my skull fossil is nowhere to be found? is there any way i can get it back? the tyrunt i just caught is already much worse than the one before the roll back and it cost me 750 artifact pieces for this.... :/

[Neroli]

The server just crashed on blue server just as i bought a skull and jaw fossil from the excavation sight and caught them. the rollback put me at the fossil machine again but only with a jaw fossil this time and my skull fossil is nowhere to be found? is there any way i can get it back? the tyrunt i just caught is already much worse than the one before the roll back and it cost me 750 artifact pieces for this.... :/

Hello Outlanderpy

I'm sorry for the inconvenience, and for the late reply.

I know getting hit by a rollback is frustrating because this is unexpected and it made you lose your Artifact Pieces, but there is nothing that can be done since it's due to a crash.

As said in this topic :

Lost by crash issues

 

Including disconnections and rollbacks

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsbility. Please take the time to read the following thread Hit by a rollback?. We are so sorry for your case, however, it will not have any action go further for your case.

 

I'm again sorry, and I hope you'll still enjoy the game.

 

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