Erhan3532 Posted October 25, 2017 Share Posted October 25, 2017 While I was choosing my reward, I got dc and I didn't take my reward from npc Vlad. Can you help me for this situation please? Link to comment Share on other sites More sharing options...
Erhan3532 Posted October 25, 2017 Author Share Posted October 25, 2017 İngame name: Erhan3532 Link to comment Share on other sites More sharing options...
Calahan Posted October 27, 2017 Share Posted October 27, 2017 While I was choosing my reward, I got dc and I didn't take my reward from npc Vlad. Can you help me for this situation please? Hello erhan3532, and foremost, I'm deeply sorry for the inconvenience. :D: Unfortunately, we cannot refund anything lost due to a disconnection ‒may it be caused by a server crash or a net drop‒, including the progress or items, as stated here: - [glow=white]Quote for visibility[/glow] - Lost by crash issues Including disconnections and rollbacks Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsbility. Please take the time to read the following thread Hit by a rollback?. We are so sorry for your case, however, it will not have any action go further for your case. Locking as nothing can be done, sadly; I wish you a great day, and hope you're enjoying the event! :Heart: - [glow=lightgreen]Locked as answered[/glow] - Link to comment Share on other sites More sharing options...
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