:Frown: i need help i logged in but is freezed when loading the map!!! How i contact administrator o someone can help me!!

:Frown: i need help i logged in but is freezed when loading the map!!! How i contact administrator o someone can help me!!

 

Hello there!

I've teleported you to your last visited PokéCenter. Please tell me if that helped your issue :Grin:

 

  If not, you might want to follow these steps:

Try to run the game in admin mode, and compatibility mode; also add an exception to your firewall and antivirus if you haven't already

 

Otherwise:

From the Read this before making a General Support topic :

Crash issues or other issues

Win7 Guide - https://tinyurl.com/crashhelp

Win10 Guide - https://tinyurl.com/PROwin10fix

Android Guide - https://tinyurl.com/androidprofix

Mac Guide - https://tinyurl.com/macprofix

Linux/GNU Guide - https://tinyurl.com/prognulinux

Cannot open PRO in Mac - https://tinyurl.com/ProMacFix

PRO64_93_2.exe is not responding - https://tinyurl.com/PRO64Fix

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Other solution for crash (follow 3 steps)

1. Unzip file without using WinRAR or 7zip
   
2. Disable anti-virus program
   
3. Restart computer

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Mac UnZip Programs Suggestions

• The Unarchiver
  
• WinZip5
  
• Keka
  
• BetterZiip

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Other solution:

Update your drivers and reinstall Direct X

 

 

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Also, remember to delete all the past PRO clients and folders you might have in your device, including the temporary files, and even from the trashbin, before you download the new client.

 

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Looking forward for your feedback; in the meanwhile, I wish you a great day! :Smile: