Ya son 2 veces seguidas que se me cuelga el juego en la batalla con lance, de la élite jhoto, y es un desperdició total se items y tiempo, alguna solución? Ojo que no es mi equipo o mi Internet que anda mal.

 

Justo en la batalla con lance se me cuelga el juego, nunca pasa antes ni después. Saludos espero respuestas.

Ya son 2 veces seguidas que se me cuelga el juego en la batalla con lance, de la élite jhoto, y es un desperdició total se items y tiempo, alguna solución? Ojo que no es mi equipo o mi Internet que anda mal.

 

Justo en la batalla con lance se me cuelga el juego, nunca pasa antes ni después. Saludos espero respuestas.

Hello there and sorry for the inconvenience, as well as the delay;

 

Unfortunately, we cannot refund anything lost due to a disconnection ‒may it be caused by a server crash or a net drop‒, including the progress or items, as stated here:

 

- [glow=white]Quote for visibility[/glow] -

Lost by crash issues

Including disconnections and rollbacks

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsbility. Please take the time to read the following thread Hit by a rollback?. We are so sorry for your case, however, it will not have any action go further for your case.

---

Now regarding your disconnection issues, if it's not caused by the server crashing or your net dropping, please run the game in admin mode, and compatibility mode; also add an exception to your firewall and antivirus if you haven't yet!

 

Otherwise: Have you tried these following steps, already, from the Read this before making a General Support topic ?

Crash issues or other issues

Win7 Guide - https://tinyurl.com/crashhelp

Win10 Guide - https://tinyurl.com/PROwin10fix

Android Guide - https://tinyurl.com/androidprofix

Mac Guide - https://tinyurl.com/macprofix

Linux/GNU Guide - https://tinyurl.com/prognulinux

Cannot open PRO in Mac - https://tinyurl.com/ProMacFix

PRO64_93_2.exe is not responding - https://tinyurl.com/PRO64Fix

---

Other solution for crash (follow 3 steps)

1. Unzip file without using WinRAR or 7zip
   
2. Disable anti-virus program
   
3. Restart computer

---

Mac UnZip Programs Suggestions

• The Unarchiver
  
• WinZip5
  
• Keka
  
• BetterZiip

---

Other solution:

Update your drivers and reinstall Direct X

 

 

---

 

Also, remember to delete all the past PRO clients and folders you might have in your device, including the temporary files, and even from the trashbin, before you download the new client.

---

 

Hopefully, you'll manage to play normally and carry on with your playthrough!

I'm looking forward for your answer and, until then, I wish you a good day :Grin: