Has anyone time that I have this problem when opening the game and always appears this message and never opens, I hope you help me please. :Frown:

 

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Hello there and foremost, I'm sorry for the inconvenience;

 

Do you meet the game's requirements?

Desktop:

Operating Systems: Windows Vista+, Mac OS X 10.7+, Ubuntu 10.10+.

Graphics Card: DX9 (shader model 2.0) capabilities; generally everything made since 2004 should work.

CPU Speed: 2Ghz+ Processor recommended.

Ram: 2GB+ recommended.

 

Android:

Operating System: Android 4.4 (KitKat) or later.

CPU: 1.2Ghz+ Dual Core or better recommended.

Ram: 1.5GB+ recommended.

Graphics Support: OpenGL ES 2.0 or later.

 

If so, try to run the game in admin mode, and compatibility mode; also add an exception to your firewall and antivirus if you haven't yet.

Otherwise: Have you tried these following steps, already, from the Read this before making a General Support topic ?

Crash issues or other issues

Win7 Guide - https://tinyurl.com/crashhelp

Win10 Guide - https://tinyurl.com/PROwin10fix

Android Guide - https://tinyurl.com/androidprofix

Mac Guide - https://tinyurl.com/macprofix

Linux/GNU Guide - https://tinyurl.com/prognulinux

Cannot open PRO in Mac - https://tinyurl.com/ProMacFix

PRO64_93_2.exe is not responding - https://tinyurl.com/PRO64Fix

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Other solution for crash (follow 3 steps)

1. Unzip file without using

WinRAR or 7zipDisable anti-virus program
Restart computer

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Mac UnZip Programs Suggestions

• The Unarchiver
  
• WinZip5
  
• Keka
  
• BetterZiip

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Other solution:

Update your drivers and reinstall Direct X

 

 

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Also, remember to delete all the past PRO clients and folders you might have in your device, including the temporary files, and even from the trashbin, before you download the new client.

 

 

I'm looking forward for your answer; until then, I wish you a good day, and happy holidays :Shy: