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Can't download the game

Exojhay222
in Resolved General Support

Featured Replies

Hi Exo,

 

I'm sorry to hear that you've encountered this problem. Did you make sure to completely wipe the past version(s) of the game before trying to install to the new version?

 

Also, be sure that your Android meets the following requirements:

Android:

Operating System: Android 4.4 (KitKat) or later.

CPU: 1.2Ghz+ Dual Core or better recommended.

Ram: 1.5GB+ recommended.

Graphics Support: OpenGL ES 2.0 or later.

 

If the following doesn't work, please try the specified fixes in the Android Guide, and let me know how it goes.

 

Looking forward to your answer. :Angel:

ylJbQ.png

PRO Rules ✽ Punishment Policy ✽ How to Report

 

Please do not contact staff members for private support.

Use the appropriate forums for your message as it may be of use to others.

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Correct; make sure the last clients are completely deleted and uninstalled from your device. Then, try to download the new client.

 

Let me know if this works for you. :Angel:

ylJbQ.png

PRO Rules ✽ Punishment Policy ✽ How to Report

 

Please do not contact staff members for private support.

Use the appropriate forums for your message as it may be of use to others.

Unsolicited messages will be purified.

Glad to be of help! Since your issue has been solved, I'll now lock this topic. In the future, be sure to delete any past clients before installing the new one. Have a great week!

 

- Locked -

ylJbQ.png

PRO Rules ✽ Punishment Policy ✽ How to Report

 

Please do not contact staff members for private support.

Use the appropriate forums for your message as it may be of use to others.

Unsolicited messages will be purified.

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