Cannot login to my account

[Whattheheck]

Dear Admin,

 

While I'm trash some of my pokemon, my internet was disconnect. Then, I tried to login my account for an hours (server still working I double checked it), but I couldn't. Please help.

 

ID:Whattheheck

Server: Red

 

Best,

[Whattheheck]

Solve

[Kaywatson]

Me to I cannot get into my account now I click login

It says logging in but I'm just sat there waiting it won't log in for no reason like it's stuck on the main page

Blue server is working fine 496 people online as we speak but it won't let me in

[Astraea]

Hi WhatTheHeck

 

It appears that during the time of your login, the server was down due to lag problems. The Red Server has since been rebooted and should be working properly. Sometimes, other servers can have problems while others are working just fine; this may explain why the Blue Server was working properly despite you not being able to log into Red.

 

We're extremely sorry for any inconveniences and we are striving to make our servers more stable as we speak.

 

In the future, please keep in mind our forum rules when posting in General Support:

Forum Rules

1. Do not ask about server status. The topic will be locked instantly.

 

 

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From your post' date=' it sounds like you were put into a 'ghost queue', I'll put an explanation below:

Ghost queue or invisible queue is a queue with a longer time taken to get into the game as the servers need to process everyone trying to log in at the same time. You may experience it usually when the servers are back up after a maintenance or a server crash when a surge of people trying to get into the game instantly. When it says "Logging in..." just give it some time. It will takes a few minutes to get into the game.

Again, we apologize for the inconvenience; I hope this doesn't burden you too much and I wish you a great rest of your week.

 

 

 

 

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