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Stuck in the bus [SOLVED]

Whattheheck
in Resolved Bugs

Featured Replies

I take the train to go to Ceru city :( then my screen just turn black. I tried log out/turn off game/use my phone to login many times, wait for 30 min. However, It still just black. Please help

Capture.PNG.494014320d66113fb77a9385aaa85a13.PNG

Edited by WhatTheHeck

- snip -

Hi there,

 

I've sent you to your last visited PC. Can you let me know if you can play properly?

 

If not, do you possibly have Comcast as your ISP? It has been recently brought to our attention that players with Comcast as their ISP are having issues, such as being stuck on loading maps, on maps with no Pokemon, being unable to move, etc. If you have Comcast, you may be affected by this issue; if possible, I'd recommend trying to use a VPN or try to use mobile data instead. We're currently investigating this issue and I'll keep you updated if you are affected by it.

 

Will be looking forward to your answer! :RowletHeart:

 

Kind Regards, Astraea.

ylJbQ.png

PRO Rules ✽ Punishment Policy ✽ How to Report

 

Please do not contact staff members for private support.

Use the appropriate forums for your message as it may be of use to others.

Unsolicited messages will be purified.

Locked as this was solved in-game. Have a great rest of your week!

 

 

 

- Solved -

ylJbQ.png

PRO Rules ✽ Punishment Policy ✽ How to Report

 

Please do not contact staff members for private support.

Use the appropriate forums for your message as it may be of use to others.

Unsolicited messages will be purified.

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