Disconnecting during boss battles

[Spitfyre]

This is extremely frustrating for me. In 4 of the 5 boss battles I've done today I disconnect. The only times I've disconnected today were during those boss battles. Now I'm stuck in a situation where I can't get any of the boss rewards because the game doesn't want to work for me. Why am I disconnecting during these battles? There doesn't seem to be any reason, yet it happens almost every time.

[Astraea]

- snip -

Hi Spitfyre,

 

I'm extremely sorry to hear that you've been disconnecting during boss battles, and I understand how frustrating it is due to the cooldown times.

 

While it is true that our servers can crash, our servers don't randomly kick players out of the game (without a complete server crash happening), therefore, it is likely something on your connection that is causing these random kicks. If you have a tendency to disconnect often, I would highly suggest the following steps:

Try to run the game in admin mode, and windows 7 compatibility mode; also add an exception for the game to your firewall and antivirus if you haven't yet.

 

Are you using a public connection? (school, workplace, fastfood restaurant, ...): They could be blocking the game on their network, you would need to ask them to find if that's the case.

 

Are you using a proxy?: If yes, try without it; if not, try with one.

 

It could also be your provider blocking the game; in this case, you could try contacting your internet provider to try and get it unblocked.

You should also troubleshoot your connection; although your connection can be generally good, a dead signal every so often can cause you to disconnect from the game completely. This is likely to be the case for you.

 

You can check out a few guides that I've found and personally use: Quick Windows Networking Fixes (Windows Only) and Troubleshooting with Ping and Traceroutes (Windows, Apple Mac OS X, and Linux supported). Again, you'll want to look out for any ping falls that may indicate an issue with your connection.

 

Lastly, I would recommend troubleshooting your router as it may have malfunctioned. You'll need to look up the guide to troubleshoot your make and model, but here is a General Router Troubleshooting Guide in the meantime.

 

Also, is your ISP Comcast? There have been recent reports of connectivity issues with said provider and may be worth looking into.

 

Looking forward to your answer; until then, have a great day!

 

Kind Regards, Astraea.