i keep getting stuck

[Marwanhany13]

every time i enter a place (cave/house/center/...) i get stuck and can't move "but i can type"

i can only move when i log out of screen and come back again but i have to do this every time T_T

please help me and thank you in advance

p.s : i had this problem before but it got fixed somehow and the problem happened again xD

[Gio00743]

try reinstalling the game?

 

helped for me the first time i got this problem

[Marwanhany13]

i tried didn't work :/

[Marwanhany13]

somehow the problem got solved thanks anyway 3>

[Astraea]

every time i enter a place (cave/house/center/...) i get stuck and can't move "but i can type"

i can only move when i log out of screen and come back again but i have to do this every time T_T

please help me and thank you in advance

p.s : i had this problem before but it got fixed somehow and the problem happened again xD

Hi MarwanHany13,

 

Glad to hear your issue was solved! For future reference, usually connection errors like this happen due to your internet stability. If this problem occurs again, try the following:

Try to run the game in admin mode, and windows 7 compatibility mode; also add an exception for the game to your firewall and antivirus if you haven't yet.

 

Are you using a public connection? (school, workplace, fastfood restaurant, ...): They could be blocking the game on their network, you would need to ask them to find if that's the case.

 

Are you using a proxy?: If yes, try without it; if not, try with one.

 

It could also be your provider blocking the game; in this case, you could try contacting your internet provider to try and get it unblocked.

You should also troubleshoot your connection; although your connection can be generally good, a dead signal every so often can cause you to disconnect from the game completely. This is likely to be the case for you.

 

You can check out a few guides that I've found and personally use: Quick Windows Networking Fixes (Windows Only) and Troubleshooting with Ping and Traceroutes (Windows, Apple Mac OS X, and Linux supported). Again, you'll want to look out for any ping falls that may indicate an issue with your connection.

 

Lastly, I would recommend troubleshooting your router as it may have malfunctioned. You'll need to look up the guide to troubleshoot your make and model, but here is a General Router Troubleshooting Guide in the meantime.

 

Also, is your ISP Comcast? There have been recent reports of connectivity issues with said provider and may be worth looking into.

 

 

I'll keep this thread open just in case you have this issue therefore we can help troubleshoot your issue.

 

Kind Regards, Astraea.

[Marwanhany13]

thank you for replying , if i had this problem again i'll try these solutions =D