reporte de bug

[Anjo259]

Não consigo acessar minha conta a 4 dias, quando coloco para entrar no servidor, aparece ´´conectando ao servidor ``, e logo após ´´ não é possível se conectar ao servidor ``. por favor, me ajudem, estou desesperado para jogar, tenho quase 200 horas de jogo e o amo, me ajudem !

[Astraea]

Não consigo acessar minha conta a 4 dias, quando coloco para entrar no servidor, aparece ´´conectando ao servidor ``, e logo após ´´ não é possível se conectar ao servidor ``. por favor, me ajudem, estou desesperado para jogar, tenho quase 200 horas de jogo e o amo, me ajudem !

Hello,

 

As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message:

Hit by a Cannot connect to server message

Follow these steps and you will be fine:

1. Check your requirements.

 

2. Please confirm that the server is online via the official server status link here: https://pokemonrevolution.net/status.php

Sometimes, the server can go down, but the website can show it as being online. Please be patient and try to use the F5 button again.

 

3- Please make sure your e-mail is confirmed, as you can login in forum without a confirmation, but you need it in-game.

 

4- Always make sure your client is up to date! You must download a new client each time when a new update is released: Downloads page (delete the old client before extracting the new one). You will be given a prompt before logging in ( "Out of date version") if your downloaded client is not updated

 

5- If you are receiving a “Can not connect to server” prompt, the best course of action to take would be to completely close the client, relaunch it and try again. Please read carefully step 2 before you read this step. Almost most cases for "cannot connect to server" prompt is the server being down.

 

If you are able to see a “logging in” prompt and it fades, please be patient as at this point, the client is attempting to establish a connection and/or will place your account in a temporary ‘ghost’ queue. Afterwards, you will be placed into the server at a later time without being able to see the queue box. It happens when having many people join in server, so try to restart your client and try again. It can take 3-5 times for the queue to be shown.

 

If you are receiving a “server locked” prompt, then that means that the server has been locked by an Administrator and a server maintenance is imminent. So follow step 2 and wait for the server reboot to be done.

 

6- If after loading up the launcher (and after when you press the "login" button) the message "connecting to server" appears and afterwards the screen freezes and nothing happens you will need to completely close the client and open it again (it can happen 3-5 times). Also always check if the server is down!

If the above does not work for you, are you perhaps playing on a public connection such as a university/college, or are you using an ISP from the UAE?

 

Looking forward to your answer, Astraea.

[Anjo259]

Olá,

 

Você está aqui: Nome: Tópico: Isto é um aplicativo de gerenciamento de conteúdo, que pode ser executado em um único local de treinamento.

 

O que não está funcionando para você, enquanto você está jogando em uma conexão pública, como uma universidade / faculdade, está usando um provedor dos Emirados Árabes Unidos?

 

Aguardamos a sua resposta, Astraea . [/ QUOTE]

 

Tudo está no post, e está tudo certo ... estava conseguindo jogar normalmente

mas ai esse problema começou a acontecer

minha conexão é particular, pois jogo em casa, e sou do Brasil.

por favor, tente me ajudar, estou desesperado, pois amo o jogo!

[Anjo259]

help me, please.....